Return Policy

Return Policy for BondBaby 

At BondBaby, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Return Eligibility:

  1. Unused and Unopened Products: We accept returns of unused and unopened products within 30 days of the purchase date.
  2. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately for assistance.

Return Process:

  1. Contact Customer Service: To initiate a return, please contact our customer service team at bondbabyonline@yahoo.com or (305) 939-7588. Please provide your order number and details about the product you would like to return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return the product.
  3. Ship the Product: Ship the product back to us using a trackable shipping method. Please ensure that the RMA number is clearly marked on the outside of the package.

Shipping Costs: Customers are responsible for the cost of return shipping unless the product is defective or damaged.

Contact Us: If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at bondbabyonline@yahoo.com or (305) 939-7588.

Inspection and Refund: Once we receive the returned product, our team will inspect it to ensure that it meets our return eligibility criteria. Upon approval, we will issue a refund to your original method of payment within 3 business days.